Months of damaging headlines take their toll as trust in group falls by nearly a third
The Royal Institution of Chartered Surveyors (RICS) has promised to regain the trust of members after initial responses to a review into its future purpose revealed satisfaction rates have crashed to an all-time low.
The review, which was launched earlier this year amid a member revolt over a governance scandal, received over 8,000 online responses while a further 1,000 written responses were also sent in.
RICS president Kathleen Fontana admitted the feedback from members had made for 鈥渃hallenging鈥� reading and said the message from respondents was that there 鈥渕ust be changes鈥� at the 153-year old organisation.
The review found members鈥� trust in the RICS had plummeted by nearly a third from 81% last year to 58% in 2021, while the number of respondents who said they are satisfied with their membership fell from 63% last year to just 43% this year, a historic low.
Other findings revealed that just 29% of respondents said the RICS was transparent with its fin