A properly set up and organised direct labour organisation with adequate management and staff is a great asset to any housing maintenance service (鈥淭he unsung heroes of repairs and maintenance鈥, 26 March, page 22).

Advice on DLOs can be obtained from publications of the Chartered Institute of Public Finance and Accountancy (Maintenance) and the Chartered Institute of 星空传媒; these publications are of great value to officers and members of governing bodies who desire to improve the subject of housing maintenance to obtain value for money and provide a cost-effective and efficient service.

Peter Dixon did registered social landlords a great service by writing this article. The high cost of maintenance and, in many cases, the poor service they get from contractors warrant a study of better methods.