How can the principles of ISO 9001: 2000 help your business? Chris Ottaway outlines the first four.

Factfile

  • Customers and staff must be considered carefully under the ISO 9001: 2000 management standard
  • A balanced approach must be applied to all concerned with a business – suppliers, stakeholders and client
  • Actively improving management styles can give long-term gains
  • Looking at the business as a set of processes can help to improve its management c The cut-off for ISO 9001: 2000 implementation is 15 December 2003

Source

Electrical and Mechanical Contractor

Postscript

Chris Ottaway manages the ECA's free management systems helpline for members (tel: 01277 363653). He is md of Ottaway & Associates.