The group, which owns more than 14,000 homes in London, is the 19th-largest registered social landlord in the country, according to the Housing Corporation.
It's the second major name that has failed to impress inspectors since the commission took over as inspector of housing associations in April – North British Housing, part of the Places for People Group and England's largest RSL, was also said to have "scope for improvement" in August.
These judgments have fuelled fears that the commission will be tougher than its predecessor, the Housing Corporation.
An unfavourable inspection report on Shaftesbury Housing Association is also expected with a month. The upcoming report was cited by the corporation as one of the reasons it put Shaftesbury under supervision on 17 October.
Notting Hill was told to step up performance on lettings, asset management and repairs and maintenance by an Audit Commission report on Tuesday.
John Gregory, Notting Hill's acting group director of customer services at the association, said the report was a "fair assessment". He added: "We're in the middle of an ambitious programme of customer service improvement, which has already increased responsiveness and efficiency."
The Audit Commission report said the RSL was "raising standards in service delivery, though the outcome of recent changes is uncertain". Ellis Blackmore, senior inspector, added: "Notting Hill must follow up the introduction of its customer service centre by ensuring that its delivery of specialist services – repairs and maintenance, collecting rents and service charges, lettings – all improve."
Other inspection results this week included "satisfactory" ratings for Circle 33 Housing Group, Accord Housing Association, Redditch Cooperative and Bentilee Community Housing.
Source
Housing Today
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