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TrustMark was developed as a new initiative to help homeowners find reliable and trustworthy trades people who could help with home improvements and repairs.

Glaziers, builders, plumbers, electricians, and roofers can be awarded the TrustMark by industry licensed operators – such as the GGF – who comply with Government-endorsed standards.

Firms are vetted and monitored against recognised British, international or industry standards – in the case of glazing, GGF Standards.

TrustMark and the GGF – aim to ensure that consumers receive a standard of workmanship that would be regarded as good for the sector, with recourse to a fair complaints process in the event of a problem or if a consumer is unhappy with the service they receive.

Licensed by the DTI

TrustMark operates under licence from the Department of Trade and Industry. It is run by a Board, which consists of three representatives from consumer organisations, three representatives from approved scheme operators and three Government observers.

The Government has funded the establishment and launch of TrustMark, including the first two years of operation.

We are delighted that the Federation’s work on consumer support is recognised in this new scheme

Geographically, the TrustMark initiative is designed to cover England and Wales. However, it is also working closely with the Construction Licensing Executive in Scotland (which runs a very similar scheme) and it is also developing a coordinated approach with appropriate bodies in Northern Ireland.

All members eligible

All GGF members will be eligible to register with TrustMark, which came into force last month (October).

Ian Chisholm Deputy Chief Executive, GGF, and Chairman of the TrustMark Industry Forum commented:

‘We are delighted that the Federation’s work on consumer support is recognised in this new scheme to give consumers an easy route to finding a reputable trades person.’