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Key Performance Indicators | ||||||
Size band | % arrears | Relet time in weeks | Emergency repairs completed on target | Repair appointments made and kept tenant satisfaction | Overall tenant satisfaction | Satisfaction with opportunities for participation |
250 – 1000 units | 6.86 | 5.3 | 96 | 93.5 | 80 | 63 |
2000 to 5000 | 5.45 | 5.1 | 95 | 96.3 | 80 | 62 |
5000 to 10,000 | 5.01 | 5.6 | 96 | 94.1 | 78 | 60 |
10,000+ | 5.52 | 6 | 94 | 91.4 | 76 | 52 |
Range of key performance indicators within size bands | ||||||||
Size banding | % arrears | Relet time in weeks | % of emergency repairs completed on target | % of overall tenant satisfaction | ||||
Lowest | Highest | Lowest | Highest | Lowest | Highest | Lowest | Highest | |
250 to 2000 | 0.3 | 27.8 | 0.1 | 29.1 | 66 | 100 | 48 | 99 |
2000 – 5000 | 0.9 | 24.6 | 0.8 | 23.3 | 71 | 100 | 57 | 97 |
5000 to 10,000 | 1.2 | 11.8 | 0.8 | 13 | 82 | 100 | 57 | 93 |
10,000+ | 1.3 | 9.2 | 2 | 10 | 82 | 99 | 62 | 89 |
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