Opinion: Big problems | Archive Titles

Key Performance Indicators
Size band	% arrears	Relet time in weeks	Emergency repairs completed on target	Repair appointments made and kept tenant satisfaction	Overall tenant satisfaction	Satisfaction with opportunities for participation
250 鈥� 1000 units	6.86	5.3	96	93.5	80	63
2000 to 5000	5.45	5.1	95	96.3	80	62
5000 to 10,000	5.01	5.6	96	94.1	78	60
10,000+	5.52	6	94	91.4	76	52

Range of key performance indicators within size bands
Size banding	% arrears		Relet time in weeks		% of emergency repairs completed on target		% of overall tenant satisfaction
	Lowest	Highest	Lowest	Highest	Lowest	Highest	Lowest	Highest
250 to 2000	0.3	27.8	0.1	29.1	66	100	48	99
2000 鈥� 5000	0.9	24.6	0.8	23.3	71	100	57	97
5000 to 10,000	1.2	11.8	0.8	13	82	100	57	93
10,000+	1.3	9.2	2	10	82	99	62	89

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