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Key Performance Indicators
Size band% arrearsRelet time in weeksEmergency repairs completed on target Repair appointments made and kept tenant satisfactionOverall tenant satisfactionSatisfaction with opportunities for participation
250 – 1000 units6.865.39693.58063
2000 to 50005.455.19596.38062
5000 to 10,0005.015.69694.17860
10,000+5.5269491.47652
Range of key performance indicators within size bands
Size banding% arrearsRelet time in weeks% of emergency repairs completed on target% of overall tenant satisfaction
LowestHighestLowestHighestLowestHighestLowestHighest
250 to 20000.327.80.129.1661004899
2000 – 50000.924.60.823.3711005797
5000 to 10,0001.211.80.813821005793
10,000+1.39.221082996289